PRE-ORDER: THE ANDY | NASHVILLE COLLECTION

PRE-ORDER NASHVILLE COLLECTION FAQ

WHAT IS A PRE-ORDER? 

THE ABILITY TO GAIN FIRST ACCESS TO OUR MOST POPULAR ITEMS BEFORE THEY ARE RELEASED TO THE PUBLIC. PREORDERING FROM DANIEL DIAMOND MEANS THAT A COLLECTION IS STILL IN PRODUCTION AT THE TIME OF YOUR PRE-ORDER AND NOT IMMEDIATELY AVAILABLE FOR DISPATCH. THE DELIVERY PERIOD FOR THE FALL 2024 NASHVILLE COLLECTION PRE-ORDER WILL BE AT THE END SUMMER.

HOW LONG WILL IT TAKE TO SHIP OUT MY PRE-ORDER?

ONCE THIS COLLECTION IS AVAILABLE FOR DISPATCH, YOUR ORDER WILL BE SHIPPED FROM NASHVILLE WITHIN FIVE DAYS.

PLEASE KEEP IN MIND THAT IF YOU PLACED AN ORDER CONTAINING A PRE-ORDER ITEM, IT WILL BE DELIVERED SEPARATELY FROM YOUR OTHER ITEMS.

WHAT IF A DELAY OCCURS?

THE MANUFACTURING PROCESS INVOLVES MULTIPLE PRODUCTION, PROCESSING, QUALITY CONTROL, AND SHIPPING STEPS. WHILE THE FLOW OF THE PRODUCTION SEQUENCE IS LINEAR, THINGS CAN HAPPEN THAT CAN DELAY PRODUCTION TIMELINES. IN THE UNLIKELY EVENT OF A DELAY, OUR CUSTOMER SUPPORT WILL GET IN CONTACT WITH YOU DIRECTLY TO OFFER UPDATES AND CONFIRM INTEREST.

CAN I CANCEL A PRE-ORDER? 

YES. PRE-ORDERS MAY BE CANCELED AFTER THEY ARE MADE, YET BEFORE THEY SHIP. IF YOU CHANGE YOUR MIND ABOUT YOUR PRE-ORDER WITHIN THE GIVEN TIME PERIOD, PLEASE CONTACT OUR CUSTOMER SUPPORT TEAM TO CANCEL AT CONTACT@DANIELXDIAMOND.COM.

CAN I CHANGE MY SHIPPING ADDRESS?

YES. SHOULD YOU HAPPEN TO MOVE BETWEEN THE ORDER DATE AND SHIP DATE, PLEASE CONTACT OUR CUSTOMER SUPPORT TEAM TO CHANGE YOUR ORDER ADDRESS AT CONTACT@DANIELXDIAMOND.COM. THE ADDRESS MUST BE UPDATED BEFORE YOUR SHIPPING DATE, AS MODIFICATIONS CANNOT BE APPLIED AFTER THE PACKAGE HAS BEEN DISPATCHED. IF THE NEW SHIPPING ADDRESS HAS HIGHER SHIPPING FEES WE WILL SEND AN INVOICE FOR THE ADDED SHIPPING COST. 

DO YOU OFFER ANYTHING BESIDES GROUND SHIPPING FOR THE PRE-ORDER?

NO. 

WILL THE NEW NASHVILLE COLLECTION USE THE SAME SIZING AS BEFORE?

YES. 

WHAT HAPPENS IF I DO NOT PRE-ORDER, AND I WAIT TO PURCHASE UNTIL THE COLLECTION IS RELEASED?

ONLY A LIMITED BATCH OF JACKETS WILL BE PRODUCED OUTSIDE OF THE ASSIGNED PRE-ORDERS, SO WE CANNOT GUARANTEE THAT YOUR SIZE OR COLOR WILL BE AVAILABLE AT THAT TIME. YOU WILL ALSO NOT BE ELIGIBLE TO RECEIVE A COMPLIMENTARY LASSO NECKLACE WITH YOUR PURCHASE.

WHY ARE BILLY, BLAKE, AND BOBBIE NOT INCLUDED IN THE RE-RELEASE?

UNFORTUNATELY, WE ARE NOT PRODUCING WHITE DENIM AT THIS TIME.

HOW DO I WASH MY NASHVILLE COLLECTION JACKET?

WE RECOMMEND HAVING A PROFESSIONAL DRY CLEANER SPOT CLEAN YOUR JACKET TO AVOID DAMAGE TO THE FRINGE. 

ARE THESE JACKETS MADE BY HAND?

YES. THESE JACKETS ARE MADE BY A COMBINATION OF HAND AND MACHINE. EACH JACKET HAS ITS OWN PERSONALITY, AS THE DETAILS ARE THAT OF HAND-CONSTRUCTION.

I AM NOT SURE WHICH SIZE TO PURCHASE. PLEASE HELP!

PLEASE REFERENCE THE SIZE CHART ON THE PRODUCT PAGE. WE RECOMMEND MEASURING A JEAN JACKET YOU ALREADY OWN AND LOVE TO COMPARE TO OUR MEASUREMENTS FOR A PERFECT FIT. 

STATISTICALLY, OUR MOST POPULAR SIZE HAS BEEN A SIZE 3 AS IT TENDS TO APPLY TO A VARIETY OF CLIENTS VARYING FROM HEIGHTS 5’2-5’11.

CAN I RETURN OR EXCHANGE MY PURCHASE AFTER I RECEIVE IT?

THE TERMS ASSOCIATED WITH RETURNS AND EXCHANGES FOR PRE-ORDERS ARE THE SAME AS REGULAR ORDERS. YOU HAVE 10 DAYS FROM THE DATE OF DELIVERY TO MAKE YOUR REQUEST. YOU CAN EXCHANGE FOR ANOTHER SIZE OR PRODUCT ONE TIME. 

DUE TO THE NATURE OF OUR PRODUCTS, WE REQUIRE A 20% RESTOCKING FEE ON ANY NASHVILLE COLLECTION RETURNS. YOU WILL RECEIVE 80% OF YOUR PURCHASE PRICE BACK TO THE ORIGINAL FORM OF PAYMENT. 

UPON APPROVAL, WE WILL PROVIDE A RETURN ADDRESS FOR ALL PURCHASES MADE ONLINE. YOU ARE RESPONSIBLE ENTIRELY FOR THE RETURN SHIPPING COSTS.

CAN I RETURN OR EXCHANGE MY PURCHASE IN PERSON AT THE NASHVILLE STORE?

YES. THE SAME RULES APPLY.